Monday, April 14, 2008
Gremlins 2: The New Batch
Just like in the movie, the Brand Gremlins ruin a company and can take it from a powerful company into a bankrupt one. Every now and then we hear these things happen and find out the person(s) responsible for these mishaps. Perhaps that this is a good thing for our society because with every death of a department, comes out a new one. Also, with new brands come out new Brand Gremlins....a new breed.
Sunday, April 13, 2008
brand longevity
Alabama is for lovers
Let's ponder crowded, one-child, red, Three Gorges, not-so-communist-anymore China for a second. Beijing will have the Olympics very soon. For the past couple of years the Beijing government has been enforcing a politeness campaign under the auspices of Beijing's Capital Ethics Development Office with the sole purpose of making Chinese citizens more Westernly polite in an attempt to impress all the visitors for the Games. In waging this $2.5 million campaign, the Chinese government is trying to do exactly what Blichfeldt claimed was impossible: to manage place brands by altering the behavior of the inhabitants of that place. While the success of the campaign was/is mixed at best, the very attempt to control people's lives to such an extent is interesting. (Not only did the government want people to alter their public lives - stop crowding busses, spitting, cursing, etc. - but also to tweak their private lives - no burping/farting/chewing-with-your-mouth-open at the table. As a nominally communist state, China can get away with such things, but elsewhere, Blichfeldt was correct in saying "locals are beyond the direct control of marketers" (Blichfeldt 398).
However, to me, the very necessity of (and the author's assumptions and implications inherent in) that statement are frightening. OF COURSE the locals are (should be) beyond the direct (or any) control of marketers. If they were, then the whole world would be DisneyLand, and we would all cease to be people; we would become characters in fuzzy suits, all living for the sole purpose of entertaining our "guests," never escaping that demeaning role until we ourself become "guests," willingly turning from slave to slave-master.
http://www.usatoday.com/news/world/2006-02-08-china-manners_x.htm
Caution: Private Property
“…reasons law and geography have remained so uninterested in each other. By comparison, if these two fields have remained distant, architectural theory and the law have barely acknowledged each other’s existence.” (Lonsway 348)
Walt Disney was a genius. He has always been associated with animation and making children around the world happier and even bringing out the child in adults, but his business side often remains hidden. I know we have discussed this colossal monster that is the Disney Empire, but once again, I find myself amazed. 50 years ago, he was doing things that only now companies are beginning to do.
He really pushed new ideas that had huge architectural implications. His idea of creating a buffer zone of purchased land around the entertainment center was a great way to avoid “suburban sprawl butting right up against the edge of the entertainment destination. It makes
The entirety that is Disney also does such a fantastic job at implementing Lonsway’s next point. They put up a façade of public while truly they are entirely private. When I read Lonsway’s writings about this issue of Public and Private I thought about the “Privately Owned Public Spaces” Project in NYC. Through this system private companies looking to build on a specific site are able to get around certain building restrictions if they claim to offer a P.O.P.S. For example, if a Day’s
“Extrapolated, this argument suggests that no matter how ‘accurately’ a private venture is symbolized as a public one, its private status is incontrovertible, based ultimately on the private contract of property ownership.” (Lonsway 351) Under this concept, even if something looks public, or as much as it may even perform like an actual public space, it is private when it comes to legalities. So, then I postulate, if someone were in a P.O.P.S. in NYC and was injured, could they then sue the owner of the property for lack of upkeep on equipment? Or as a counterclaim to that argument, could the private company in reverse then sue the individual for trespassing on private property?
Ultimately, I feel like spaces such as these P.O.P.S. or company towns like the one in the Marsh case, even if they appear public, need to have asterisks under the welcome sign that say “This town is privately owned by the Blank corporation and thereby private property.” Yes, it is ridiculous, but in today’s sue-happy society you, as both an individual and a corporation, need to cover your bases. In a society where individuals need a note on a cup of coffee saying “Caution: Contents HOT!” we obviously need new signs saying “Caution: Private Property!”
Disney Diluted
Saturday, April 12, 2008
Gremlins
While the town of
A Public Affair?
The internet is inherently extremely ‘public’. It gives off all of the implications of a something that is public for personal gain (be it marketing or showing off a toy soldier collection) and therefore by the Chickasaw precedent of so many years ago which stated “The more an owner, for his advantage, opens up his property for use by the public in general, the more do his rights become circumscribed by the statutory and constitutional rights of those who use it.” (326
So when a website gives off all the ‘identity’ signals of something public and is distinguished only by the fact that it is privately owned, can they get mad (as in ‘suing’ mad) when someone posts something insulting to them on their website? What about when someone is in a public forum on privately record company’s website and starts promoting their own show or band? Today, that’s usually called ‘spamming’, and like the ‘flyers in the mall’, one’s immediate reaction might be ‘well no, because that website belongs to that record company’.
But imagine if you will, a world many years from now where nearly everything you ‘need’ can be found with nothing more than the internet. Then, like the mall, that age old argument can be made again that if people are doing everything they need to online and 98% of all musicians start using one website that just starts to hold a sweeping monopoly for them (kind of like Google in the search engine business), then can’t one say that their entire target audience exists on that website and therefore they should be able to advertise to fulfill their ‘free press’, ‘free speech’ rights? Of course this kind of speculative debate could go on for many thousands of words, and is potentially useless until it starts to show itself more as a problem, but there’s some food for thought. Where, in a future internet-dominated world, is it okay to shamelessly advertise for free?
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Sunday, April 6, 2008
The ART of Social Condensing
It is also interesting to consider the point at which retail development can become detrimental to a society. Projects like Lakewood and Easton have proven to work at a fairly large scale, but mega malls such as Destiny seem to take away from the sense of community. Although the tax income of the community may increase with sales, there is appoint where retail of such large scale can hurt the small business.
How much is "value" worth?
Reality is unimportant to Americans so long as what they get is cheap and easy. When I worked for Best Buy, 90% of the people who came in were looking for the cheapest of whatever they needed. Even when it was a leisure item they typically spent the big bucks on the fancy TV because it has Sony or Pioneer slapped on it. But then, even when you tell them they are only going to get the “store quality” or “full quality” of the product if they buy all the appropriate cables and services, they don’t listen. Does anyone sign up for that? Of course not. They have the name brand they want, and they got it quick and easy and, yes it looks better than that old 20-inch Curtis Mathis, but it is not being used efficiently to it highest potential. Yet, the individual spent a good amount of money on a it and if they had only spent a little bit more, they would have obtained a huge increase in quality.
Zukin claims that the Honest Brokers “represent our deepest longing for value” (Zukin 173) But again, value is too often tossed around.
The problem is that this concept of value only worked when it was new. But when using this honest broker technique, deception crops up because people want to advertise according to this standard of honest brokers but in reality they are simply lying. In the new play, “Mr. Nice Guy” by Alex Coulombe, you find a pre-film commercial at the beginning of the play, and on the bottom of the screen there are little asterisks* citing that these quotes are not actual quotes or all the little catches to what’s being advertised. This may just be a play but it touches on reality.
Because so many companies have used the honest approach while really scamming the public, the consumer no longer has time for being convinced about the value. Now, most people just figure they will get screwed either way so why not go with the cheaper thing, so they don’t regret it as much. They don’t want to be scammed. In current advertising, companies have gone so far that they are calling each other out on this “fine print.” Companies are reading the fine print that the consumer may miss and bringing it to your attention to make their own product seem like the best option while also making their competition seem worse. But again, even those advertiser are hiding truths about their products.
The community mall article by Cohen and Borko is just reinforcing what was just stated. Americans want what is cheap, easy and quick and the lifestyle village provides that. It creates a microcosm of survival. Because the rise of suburbia has forced us into a situation in which you have to drive to Target and then find K-Mart and then go to Blockbuster and then drive all the way back home, Americans are wasting too much time, too much money for gas, and it was not as quick and easy as doing the same thing within walking distance, which is what the lifestyle village provides. Society has gotten so large and so spread out that the only way to deal with this many people is to begin breaking it up into villages. Villages have always existed, but because societies have become so dense in the past 100 years, we now are realizing that happiness lies in us reverting back to the idea of the village, where everything is close, small, convenient. The only problem is that economically we still live in a global market. Also “the narrative control of an individual’s experience is arguably central to commercial success.” (Lonsway 255) So companies don’t want to lose their hold on their consumers. But if we could look inward and have these villages exist as local, self-sufficient entities it would be a step in the right direction.
I'm getting it because he told me to ...
Recently in the gaming industry there was a scandal about consumer guides and electronic gaming companies. It seemed that gaming companies have paid off these "honest brokers" that write reviews about these games in order to enhance the games image. Game companies that produce games such as "Kane & Lynch:Dead Men" were rumored to have paid off the people who write reviews and coaxed them to write a good review about the game. Doing this would convince the consumer to buy that game next time they are at a Best Buy or a Game Stop. However, the reviews about that certain game didn't match what the consumer's thought about it as the majority of people who own the game basically said it "sucked."
Consumer Dependency
In this consumption based society, consumers try and take advantage of every resource available to them. In the grocery stores and shopping malls, consumers are faced with never ending advertisements and endorsements for products that they should be buying instead of others. “Today, we depend on the advice of honest brokers who teach us how to choose the best automobiles, microwave ovens, and take-out pizzas” (Zukin 172). Consumers are influenced more and more by these endorsements by magazines, noted newspapers and various books, that they have completely put aside their own opinions on products for those of complete strangers.
The writers for The New York Times, Car and Driver, PC World and Good Housekeeping have taken over for our parents in pointing us in the right direction on how we should live our lives. They will tell us which products are the cheapest, which are the most effective at doing their job and even which products are the healthiest for us. Even though these honest brokers are speaking to a general audience have no actual idea of what we really do need, they speak to us as if they will always know what’s best for each of us. By creating a dependency on the brokers, we as consumers struggle to purchase something even as insignificant as a book or a bag of pretzels without knowing which brand is above the rest.
The Price for Pretty
Where to start…. If you think for a second it is easy to connect the dots and see the linear evolution from the Paris Arcades to Lifestyle Villages. What isn’t easy is to see where this evolution is heading. In order to see into the future a few critical questions must be asked first. Brian Lonsway addresses them but does not, nor should he have to, answer them. Where does this entertainment invasion stop and/or how much will it sacrifice program. In these designed hospitals, for example, a couple of problems have already arisen: including “problems of separately managing two clienteles” (Lonsway 288), and spending moneys on sand castles versus mental equipment. In other words, “wellness over illness” (Lonsway 295).
As architects, yes it might not be a surprise but should be a concern. And yes designing specifically for the blind, deaf and disable is essential for creating better spaces and yes shaking up the “idea” of a typology is not wrong, but where does it stop. Where does function get sacrificed for form? I think it is important for us architects to recognize this critical line and realize the consequences for crossing it.
On another equally important point of which I mentioned last week in class, is if everything is unique, what is it then unique too? What would it be like if there were ten Guggenheim's on 5th Avenue? Move a little south on 5th Avenue and you could see the result when the Seagram Building’s set back idea is duplicated and placed next to each other.
If I had to sum up my argument if would be that while conventional thinking is not the law, it is important to understand why it is the convention. Making things to look cool and unique might work at first but without substance it has no way of making it last. Wow I sound like my professor…interesting.
Saturday, April 5, 2008
The Most Humble of Hostility, er, Hospitality...
I've been to Dartmouth Hitchcock and as far as that goes, I think its fine. A food court in a hospital is wonderful, especially with the reputations that hospital cafeterias so often have. That being said though, I find it hard to believe Sloane and Sloane's notion that it's becoming a popular hang-out spot for teens, even if it is the only fast food joint in the area. Every time I've been there, despite the 'mall architecture', the atmosphere is nothing like a mall due largely in part to the clientel; The fact that half the people are in wheel chairs or give off the distinct impression of illness is a large departure from the clientel typical malls see. I don't think there's anything wrong with these kind of varying demographics, but the distinction should be made between what the hospital food court 'feels like' and the typical kind.
It's places like Celebration Health that start to frighten me. I’m infinitely curious how a place like that deals with the terminally ill patients, especially when they so transparently are trying to run a business (people may say the same for some typical hospitals as well, but generally when you're in a hospital you know the primary goal is to heal and not to sell). Places like Celebration Health already admit to separating the paying health club enthusiast and the frightened hospital patient awaiting treatment. Is it all about image, or do they really care? Are the truly ill tucked away so no one is depressed by them? Are they told until the very end that they’re on the path to recovery and everything will be fine? Are visiting hours at odd times so that weeping family members won't intersect the pompous aristocrat who just came from a Thai Poultice Massage? As Lonsway says, it really seems to be maintaining the status quo. It's too bad, because I agree that “If all 'guests,' patients and spa members alike, were pampered equally – medically, therapeutically, and architecturally – then, perhaps, we could have a more hospitable hospital.” (290) The trick is how to do it.
"I was the DMV the other day. Long lines at the DMV, but you’ll find that out when you’re old..er...(awkward pause)”
-Peter Griffin
The other is a doctor having trouble telling his patient that he has AIDS, so he thinks a singing Barbershop quartet will soften the blow. The point, I think, is that some issues need to be dealt with seriously and while in many cases humor makes things easier to deal with (politics from Jon Stewart and Stephen Colbert), turning something like telling you 'you're going to die' into a laughing matter is very thin ice to tread on. Bill Cosby's done stand up for terminally ill kids and I believe it went over very well. After coming to terms with a condition that you can't do anything about, it might make you feel better if your friends wrote you a song about it, I don't know. I believe it's all possible, but requires some pretty in depth exploration and a very specific mindset of what you're setting out to do.
The Space Between
Just as CityWalk attempts to recreate an urban feel without actually subjecting its dwellers to all the related risks of a metropolis, the ‘hidden persuaders’ in the marketing industry deceitfully expose consumers to various marketing schemes. Embedded within this “suburban strip mall…” (Lonsway), CityWalk attempts to advertise, but specifically entertain through its “…thematic cues – its experiential referents – from the city core” (Lonsway) by producing a themed destination outside the city, while at the same time reenacting it. Today, the addition of entertainment to any event or discipline “fills the eyeballs of millions seeking short-term, user-controlled, instantly-gratifying distractions (Wolf, 16, 30-48). It is quite possible that within these distractions, the notion of the anxious buyer is born. Constantly subject to many different forms of advertisement and marketing pressures, as consumers the quality of a purchase or buying experience remains the most influential aspect to shopping. As overwhelmed consumers continue to establish various interactions with advertisement via highly profiled retail venues, a whole new realm of entertainment is established. The appearance of the so-called ‘honest broker’ attempts to thrive off of a default space set between that of a marketer, and that of the consumer. However, in the midst of “earnestly trying to balance the objective qualities of money and materials against the subjective qualities of pleasure and style” (Zukin), ‘honest brokers’ in themselves seek to provide a new level of entertainment. As an extension from the idea of an ‘honest broker’, popular magazines, newspapers, and journals now hold specific sections designated to providing a consumers guide to the trendiest fashions and the best bargains. In the words of Zukin, “… a consumer guide is not just a guide to goods; it is a guide to the longing for clear, precise, and transparent standards in the public sphere” (Zukin). Even those who claim to provide ‘honest’ insight to the current market, seek to provide a level of entertainment by means of establishing a notion of what remains acceptable within the pubic sphere.